Once both the Application and Archivator files are downloaded, as you need both, they ask you remain connected to chat and start the installation process in case there are any errors, which is highly recommended if you don't know how to trouble-shoot them yourself. Once you can verify this, they will provide you a temporary link as trial software for this version that you specify for Windows or for MAC. This billing agent will transfer you to a tech support agent. The first agent will ask for your license key, and for faster service be sure to have your email information and what country you registered the product in available. Older software like CS5 Design Premium you will need to log into your account, have the registration information and product/license key available, along where and when it was registered to you and contact a representative via the chat. There is no Direct Link that functions anymore for this. I also know these are fairy old posts, but this is more accurate instructions.
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